imprint
Information in accordance with Section 5 of the Telemedia Act (TMG) and Swiss law
Operator of the website and responsible for the content:
PupAid
Address:
Buchholdernstrasse 9
9242 Oberuzwil
Switzerland
Contact:
Phone: +41 78 251 25 59
Email: info@pupaid.ch
Website: pupaid.ch
Represented by:
Janine Kurz, Larissa Züst
Disclaimer:
The content of this website has been created with the greatest possible care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are not obligated, pursuant to Section 12 of the Swiss Data Protection Act (DSG), to monitor transmitted or stored information of third parties or to investigate circumstances that indicate illegal activity.
Copyright:
All content on this website, including text, graphics, logos, images, and videos, is protected by copyright. Any reproduction, publication, or use of this content requires the express written consent of the operator.
Right of withdrawal
1. Wir gewähren unseren Kundinnen und Kunden ein vertragliches Rückgaberecht von 14 Tagen. Die Frist beginnt mit dem Erhalt der Ware. Ein gesetzliches Widerrufsrecht besteht nach schweizerischem Recht nicht; dieses Rückgaberecht wird freiwillig von uns eingeräumt.
2. Um von Ihrem Rückgaberecht Gebrauch zu machen, informieren Sie uns bitte innerhalb der Frist von 14 Tagen per E-Mail an info@pupaid.ch oder per Whatsapp unter +41 78 251 25 59. Eine formlose Mitteilung genügt. Sie können dazu auch das untenstehende Rückgabeformular verwenden, was jedoch nicht vorgeschrieben ist.
Muster-Rückgabeformular (optional):
An PupAid,
Buchholdernstrasse 9, 9242 Oberuzwil
E-Mail: info@pupaid.ch
– Hiermit mache ich von meinem Rückgaberecht Gebrauch und gebe die folgenden Waren zurück:
[Bestellte Waren]
– Bestellt am [Bestelldatum] / Erhalten am [Erhaltungsdatum]
– Name des/der Verbraucher(s)
– Bestellnummer
– Datum
3. Folgen der Rückgabe
Nach Eingang der zurückgesandten Ware erstatten wir Ihnen alle Zahlungen einschliesslich der Standardlieferkosten unverzüglich, spätestens jedoch innerhalb von 30 Tagen. Die Rückerstattung erfolgt auf dem gleichen Weg, wie die Zahlung getätigt wurde. Bitte teilen Sie uns im Falle einer Banküberweisung Ihre aktuellen Kontodaten (IBAN und Kontoinhaber) mit.
4. Rücksendung der Ware
Die Waren sind unverzüglich und spätestens innerhalb von 14 Tagen nach Ausübung des Rückgaberechts an uns zurückzusenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Ware.
5. Ausschluss der Rückgabe
Das Rückgaberecht besteht nicht für:
-
Waren, die individuell für Sie angefertigt oder eindeutig auf Ihre persönlichen Bedürfnisse zugeschnitten wurden;
-
versiegelte Waren, die aus Gründen des Gesundheitsschutzes oder der Hygiene nicht zur Rückgabe geeignet sind, wenn die Versiegelung nach der Lieferung entfernt wurde.
General Terms and Conditions (GTC) for the PupAid online shop
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed in the online shop of PupAid, Buchholdernstrasse 9, 9242 Oberuzwil, Switzerland (hereinafter "we" or "PupAid").
2. Contracting party
The purchase contract is concluded with PupAid, Buchholdernstrasse 9, 9242 Oberuzwil, Switzerland.
3. Offer and conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an offer. By confirming an order, the customer submits a binding offer, which we accept by sending a confirmation email.
4. Prices and shipping costs
All prices quoted are in Swiss francs (CHF).
Shipping costs depend on the weight of the order and are calculated as follows:
Under 2 kg: CHF 8.50
Up to 10 kg: CHF 11.50
Shipping is free for purchases over CHF 95.-.
Shipping is only within Switzerland and is handled via B-Post.
5. Payment methods
Payment is made either via Twint or prepayment. In the case of prepayment, the invoice amount must be settled within 7 days of ordering.
6. Right of withdrawal and returns
The customer has the right to cancel the purchase within 14 days of receipt of the goods, provided that the goods are unused and in undamaged condition.
The cancellation must be declared in writing (e.g., by email). The buyer bears the return shipping costs.
7. Liability and warranty
We are not liable for damage or defects to the products that occur after delivery by the customer. The buyer is responsible for checking and verifying the goods for completeness and integrity upon receipt. No warranty is provided for the goods.
8. Data protection
We treat personal data confidentially and in accordance with applicable data protection regulations. Details on the processing of personal data can be found in our [Privacy Policy](Link to Privacy Policy).
9. Cancellation
Orders can be canceled within 24 hours of placing the order. Cancellations must be made in writing (e.g., by email).
10. Final provisions
Swiss law applies to all legal relationships between the buyer and PupAid.
The place of jurisdiction is Oberuzwil, Switzerland.
Disclaimer for our products
Our accessories—whether collars, leashes, harnesses, dog clothes, or other items—are designed with great attention to detail for you and your four-legged friends. Your dog's safety is of utmost importance to us.
To ensure that you and your furry friends can enjoy our products for a long time, we ask you to follow the following instructions:
What you should keep in mind:
Use our products only for everyday use – they are not intended for dogs that pull hard or for intensive training.
Make sure collars and harnesses fit well – not too tight and not too loose – so your dog feels comfortable and safe at all times.
Before each use, check the product for signs of wear or damage, such as tears or loose seams. Please discontinue use of damaged products.
Never leave your dog unattended when wearing one of our accessories.
Please understand that PupAid assumes no liability for damage, injury or loss resulting from improper use of our products.
By purchasing and using our products you agree to these points.
Thank you for being part of the PupAid community. We hope you and your dogs enjoy our products!
Disclaimer for our products
Our accessories—whether collars, leashes, harnesses, dog clothes, or other items—are designed with great attention to detail for you and your four-legged friends. Your dog's safety is of utmost importance to us.
To ensure that you and your furry friends can enjoy our products for a long time, we ask you to follow the following instructions:
What you should keep in mind:
Use our products only for everyday use – they are not intended for dogs that pull hard or for intensive training.
Make sure collars and harnesses fit well – not too tight and not too loose – so your dog feels comfortable and safe at all times.
Before each use, check the product for signs of wear or damage, such as tears or loose seams. Please discontinue use of damaged products.
Never leave your dog unattended when wearing one of our accessories.
Please understand that PupAid assumes no liability for damage, injury or loss resulting from improper use of our products.
By purchasing and using our products you agree to these points.
Thank you for being part of the PupAid community. We hope you and your dogs enjoy our products!
Disclaimer for our products
Das Impressum, die Rückgaberichtlinie, die Allgemeinen Geschäftsbedingungen, sowie die rechtlichen Hinweise (inklusive Datenschutz) entsprechen dem Stand vom 09.09.2025. Wir behalten uns vor, die Inhalte jederzeit anzupassen. Es gilt stets die zum Zeitpunkt der Bestellung oder Nutzung der Website veröffentlichte Fassung.