Fragen und Antworten
You'll find our size charts directly next to each product. Measure your pet and compare the measurements to find the perfect fit.
Take the right measurements
Neck circumference (1):
Measure where the collar normally sits (slightly below the head, above the shoulders).
Don't measure too tightly – about one or two fingers should fit between the tape measure and your neck.
Chest circumference (2):
Measure vertically around the back at the widest part of the chest, directly behind the front legs.
Here, too, there should be about one or two fingers between the tape measure and your body.
Breast bridge / underbust (3):
Measure from the attachment point of the collar or from the measured neck circumference through the front legs to the sternum.
It is important that the length is not too short so that the harness does not cut into the armpits.
What you should pay particular attention to:
No chafing or pressure:
The harness must not cut into the armpits or cause general chafing.
Freedom of movement:
The dog must be able to move freely – shoulders and elbows must not be restricted.
No slipping:
The harness should not slide forward or backward.
Additional tips:
To be on the safe side, measure twice – especially with restless or fidgety dogs.
It is best to use a flexible tape measure.
Make sure the dog is relaxed and standing upright – not sitting or lying down.
How long does shipping take in Switzerland?
Delivery usually takes place within 3-5 working days via Swiss Post.
How much are the shipping costs?
Shipping is free for orders over CHF 95.–.
For orders below this amount, we charge a flat shipping fee of CHF 12.50.
Do you also deliver abroad?
We currently only deliver within Switzerland and Liechtenstein.
Which payment methods are accepted? You can pay with Twint or prepayment.
I haven't received an order confirmation – what should I do? Please check your spam folder. If you haven't received an email, contact us via email or WhatsApp.
How can I contact you if I have questions? You can reach us by email at info@pupaid.ch or via WhatsApp at +41 78 251 25 59. We usually respond within 24 hours (Monday to Friday).
Our products are designed and developed in Switzerland with great attention to detail. Many of our practical ideas arise from direct discussions with pet owners we know – because what really works in everyday life matters to us. We are particularly committed to supplementing the market with well-thought-out, practical details that make everyday life with a dog easier and more pleasant.
For manufacturing, we work with carefully selected partners in Singapore who share our high standards of quality, care, and fair working conditions. Thanks to this conscious collaboration, we can offer high-quality products at fair, competitive prices – without compromising on quality. This also leaves room for what is particularly dear to our hearts: regular donations to animal welfare projects.
Sustainability is very important to us. Our packaging is primarily made of paper or cardboard and is therefore easily recyclable. We ask our customers to carefully separate packaging materials and dispose of them properly. We also consciously avoid unnecessary packaging to conserve resources.
We also prioritize environmentally friendly solutions when transporting our products. We prefer climate-friendly transport methods such as shipping and rail to keep our environmental impact as low as possible.
Wir verwenden für unsere Produkte und Produktfotos kein echtes Leder und kein echtes Fell. Uns ist wichtig, dass keine tierischen Materialien zum Einsatz kommen – weder im Produkt selbst noch in der Präsentation.
Wir bemühen uns, die Farben unserer Produkte so realitätsgetreu wie möglich darzustellen. Dennoch kann es aufgrund von Lichtverhältnissen bei der Produktfotografie und unterschiedlichen Bildschirmeinstellungen zu Farbabweichungen kommen. Die Produktebilder selbst im Shop sind jedoch der Farbe wahrheitsgetreu dargestellt.
Unsere Spenden unterstützen ausschliesslich Tierschutzorganisationen in der Schweiz. Wenn du eine bestimmte Organisation unterstützen möchtest, freuen wir uns über deinen Hinweis – wichtig ist nur, dass sie in der Schweiz aktiv ist. Alle drei Monate – Ende März, Ende Juni, Ende September und Ende Dezember – ziehen wir aus allen eingegangenen Vorschlägen per Los eine Organisation, die die Spende erhält.